What’s happening in this picture? I used this in a recent talk and asked the church audience to give me their answers. Their responses included… two people are angry, they are upset, they aren’t talking, they disagree about something. One lady came up to me afterwards and said, “I think it means that she was right and he was wrong.” I chuckled at that one. In a phrase, this is what I see: two people, for whatever reasons, have cut themselves off from each other, both physical and emotionally. Leaders do that sometimes to their critics and naysayers. Here’s why that’s not a good idea and how we can stay closer to our critics.
One of the greatest survival stories ever began in August 1914 when the famous explorer, Sir Ernest Shackleton, sailed with twenty-seven men on his ship the Endurance. He planned to lead the first expedition across the Antarctic continent. However, his ship got stuck in heavy sea ice which eventually crushed it off the coast of Antarctica. Stuck on four feet of ice over mile-deep water, Shackleton and his crew survived 635 days and nights with poor shelter and limited rations in some of the harshest conditions known. Amazingly, on foot and by small boat he eventually got to safety and then rescued his entire crew. You can read the full story in the great book, Endurance: Shackleton’s Incredible Voyage.
What was the key to this amazing story of survival? It was a quality of Shackleton’s leadership presence. The ship’s surgeon, Alexander Macklin, captured one of the most important characteristics Shackleton embodied that contributed to the men’s survival. He wrote in his diary, “Shackleton at this time showed one of his sparks of real greatness. He did not rage at all, or show outwardly the slightest sign of disappointment; he told us simply and calmly (my emphasis) that we must winter in the Pack, explained its dangers and possibilities; he never lost his optimism.”
Shackleton illustrates a quality I believe leaders need: to maintain a calm presence with their critics, dissidents, and naysayers. In his time of crisis, he calmly connected to his men, especially the dissidents and potential troublemakers. It made the difference between life and death.
It’s a counter intuitive approach. Staying reasonably and calmly connected is the better way to lower the relational tension and personal anxiety we feel toward our critics. It can improve those relationships and it doesn’t mean that we become their best friends or that we let them run over us.
So, who in your ministry is your biggest detractor today?
- An old-timer who has been in the church 40 years?
- A board member who seems to always take a contrarian view?
- A staff person who isn’t performing?
- A volunteer who doesn’t like you?
Shackleton’s secret was that instead of pushing away his detractors he actually drew closer to those men. He made two of his troublmakers his bunkmates in his tent. And when he left on a lifeboat to assemble a rescue party, he took 3 men whom he felt might cause trouble with the men who were left.
Here’s what I suggest to maintain a calm presence with such people.
- Recognize the power of emotional and relational force fields.
- Just as magnets have force fields around them, leaders carry emotional force fields as well. Our demeanor, words, and vocal tone all carry power. We can draw people to us or push them away (like the same poles on a magnet do). Great leaders monitor and control their emotional force fields because others will sense our tone. It’s a social neuroscience concept theory of mind that states that we can somewhat intuit the emotions, intentions, and thoughts of another. Although it’s not mind reading and we often misread other’s intentions, it is what some call our sixth sense. Great leaders recognize this and create welcoming rather than repelling emotional force fields, especially toward their critics.
- Take the initiative.
- With our critics and naysayers, it’s easier to keep our distance even though we know relationship tension exists. A good leader, however, will take the initiative to reach out to a critic, even though he’d prefer that if, “they have a problem, they should come to me.” A simple conversation like this can potentially ease tension… “Hi, John, just wanted to check in with you. How are things going?”
- Practice empathy.
- Empathy is the ability to step inside another’s shoes and see life from their perspective. Try stepping into your critic’s shoes to see you from their perspective. You might gain new understanding about what lies at the root of their resistance. Daniel Golemen (the emotional intelligence guy) believes there are three kinds of empathy. I describe them in this way: knowing empathy (we cognitively know our critic’s distress), feeling empathy (we feel our critic’s distress), and doing empathy (we are moved to help relieve our critic’s distress). Which kind do you need to express toward your critic?
- Become more self-aware.
- Related to number 1 above, becoming more self aware refers to recognizing the power of emotional contagion, the concept that explains how others catch our emotions. If you act distant or cold toward someone, they tend to mirror your behavior. If you act friendly and open toward others, they tend to respond in like kind. Neuroscientists have discovered a unique set of brain cells called mirror neurons that play a role in emotional contagion. These brain circuits prompt us to subconsciously mimic goal directed behavior we see in others. Ask yourself how you come across to your critics. Would you want them to relate to you as you do to them?
Again, who’s the person in your life or ministry that criticizes or hassles you the most? Which of these four suggestions if applied might make that relationship better?
Even though we may not feel we have the strength or emotional reserve to relate in a positive way toward our critics, the Bible tells us that every follower of Jesus has the Holy Spirit. He promises to give us everything we need to relate in wise and healthy ways toward our critics. The Apostle Paul reminded us of this when he wrote these words.
You, however, are controlled not by the sinful nature but by the Spirit, if the Spirit of God lives in you (Rom. 8.9, NIV)
 Marcuson, Leaders Who Last, kindleKloc. 1117.