E-mail Etiquette for Busy Leaders

We’ve all gotten emails that either wasted our time, took us off task, or stirred up our emotions because someone just dumped on us. Email is both a blessing and a curse. One study discovered that we waste over eight hours a week from the distraction caused by emails [1]. Yikes! If you’re a busy pastor, ministry leader, or business professional, we can probably help each other by incorporating some simple e-mail etiquette pointers.

E-mail etiquette:

  1. Keep emails brief and to the point. Put the key message you want to convey right up front.
  2. Limit emails to one main subject. Try not to mix several subjects into one email.
  3. Don’t ‘Cc’ everybody. If you need to copy your email to another, make sure it goes only to the person who needs to get it, not to everybody that may have received the initial email.
  4. Don’t email messages that are emotional. If you need to communicate something emotional, criticize someone, or give negative feedback, pick up the phone and speak to the person. Or better yet, talk to them face-to-face. It’s easy to take an emotional email the wrong way.
  5. DON’T USE ALL CAPS. IT SOUND LIKE YOU ARE YELLING!
  6. Avoid the power play game by copying the email recipient’s boss. Sometimes it’s appropriate to copy the boss for information purposes. But if you’re trying to coerce the recipient by leveraging the boss’s influence, that’s not fair.
  7. Include your contact info in your signature.
  8. Re-read your email before you press “send.”

Any email tips you’ve discovered that make emails more useful?


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[1] www.drthomasjackson.com/pdf/Bad%20Habits.rtf

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